Course Fees, Payments and Refunds
1. Zokal Safety Training's course fees are all-inclusive. There will not be additional charges or fees for the duration of the training course. Course fees are outlined on the Zokal Safety Training website www.zokal.com.au
2. In line with the RTO's Fee Protection Policy the RTO will not collect more than $1,500 per student prior to course commencement.
3. Certificates and Statements of Attainment are issued to students who are assessed as competent in the units successfully completed. The cost of the certificates is included in the course fees.
4. Refunds may be made in the following circumstances:
a) Zokal Safety training initiated refund
• 100% refund will be given if Zokal Safety Training is unable to run a course on the dates stated at enrolment, or in lieu of a refund, the student may elect to be enrolled (transferred) to the next available course
• 100% refund will be given if the student is deemed to not meet the minimum LLN requirements by the trainer and assessor after the commencement of the course
b) Company and group enrolment cancellation
• A purchase order or payment in full is required to confirm booking into a course
• Withdrawal from a course less than 48hrs (2 working days) notice prior to course commencement, will require full course fees.
• Withdrawal greater than 48hrs (2 business days) but less than 10 working days' notice inclusive, will require 50% of course fees
• Full refund available when notice of withdrawal is given more than 10 business days prior to the course commencement
• Student no show for a public course will require ful course fee
• Zokal reserves the right to issue refunds at its discretion
• If the student commences but does not complete the course, no refund is payable.
c) Individual/public course cancellation
• Payment in full is required to confirm booking into a course
• Company registered student no show for a course will require full course fee
• Cancellation from a course with less than 48hrs (2 business days) notice will require full course fee
• Cancellation from a course with more than 48hrs (2 business days) notice prior will attract a full refund or transfer to another course date
• Cancellation of the course date will incur full fee payment
• Zokal reserves the right to issue refunds at its discretion
• If the student commences but does not complete the course, no refund is payable
5. The RTO is responsible for issuance of AQF certification documentation within 30 calendar days of course completion, providing all fees have been paid and a valid USI number provided.
6. If a student is deemed not yet competent on completion of training, they will be offered 2 opportunities for further training and reassessment.